He also stated Vizio offered him a replacement at a discount, however at a price higher than he could get from Vizio’s etailers offering the same model. Bertran told HD Guru that according to Vizio, his set’s problem was, indeed, backlight failure. Vizio’s Florida customer service center confirmed in a phone call that defective set owners are indeed told that their TVs are un-repairable when the failure turns out to be the backlight unit (BLU), which is the light source within all LED and LCD flat panels.
Vizio replaced defective in-warranty sets with refurbished units, which a number of owners complained also failed soon after the warranty period. The un-repairable defects included black screens, dark spots and red and green lines. It didn’t take long to find eight additional cases of “un-repairable” out-of-warranty Vizios posted in the last thirteen months alone on the consumer complaint website.
HD Guru investigated to determine if Bertran’s experience was unique. HD Guru came across Jeff Bartran’s letter to Vizio CEO and founder William Wang complaining that the company’s service department had deemed “un-repairable” his 13.5 month old, high end $1868 Vizio 55-inch LED LCD.
If the set is past the 12 month factory warranty, Vizio advises owners to buy from them a replacement set ! Vizio, America’s second best selling LCD TV brand, is now telling some broken set owners that their televisions cannot be repaired. Check Out Our Article: Do Vizio Disposable HDTV Sellers Have Your Back?
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